Crystal Dynamic products damaged in transit or having observable manufacturing and/or cosmetic defects will be replaced or repaired free of charge. Damage has to be reported immediately upon receipt, and cosmetic defects have to be reported within 48 hours of receiving the aquarium. The arrangements for return shipping or replacement will be made individually based on the circumstances. Due to the custom nature of our aquariums, returns for any other reasons cannot be accepted.
For coverage of structural defects, please refer to our warranty.